FAQ

NDLR

  • Can The NDLR Be Updated?

    Yes! Conductive Labs has updated The NDLR firmware many times since its introduction in 2019. The latest released firmware can be found on the Downloads page, along with the instructions for updating.
    In addition, if you are a member of our user forums you will have access to pre-release versions of the firmware. The pre-release versions are posted to test specific fixes or enhancements prior to general release. Release notes for all releases can also be found on the forum.

  • MRCC

  • Will MRCC Route a MIDI Clock?

    Yes, MRCC automatically routes MIDI clock from any input to any routed output, or multiple outputs.

    When you don’t want the MIDI clock to route, such as when there is more than one clock, its easy to set up a clock filter. Just toggle the Clock filter (red clock icon below):

    MIDI Clock Filter Icon

    When using the MRCC MIDI clock, you choose which outputs to send the clock to while on the Extras -> MRCC Clock menu page. Press the output button for each output to send clock to, the LED will light red. When the MRCC clock is running, the input LEDs will blink in time with the BPM while on the Clock menu page.

    MRCC Clock Page

    The MRCC MIDI Clock can also be sent to a CV clock output (3.5MM jack). This is useful for syncing MIDI devices with modular or semi-modular synths. The CV clock out supports 5V and 12V outputs. It can be configured for 1, 2, 4 and 24 PPQ. Currently, the MRCC cannot send an external clock source to the CV clock out, but we plan to explore that for a future update.

  • Does MRCC Route MIDI SysEx Messages?

    Yes, but there are some limitations.

    Currently you can route SysEx from any MRCC input to outputs 1 through 6 (5 pin DINs).

    Outputs 7 through 12 do not have SysEx support at this time.

    The Remote 7 will route SysEx when it is configured as MIDI thru for outputs 1 thru 5. This is currently the default.

    Most vendors recommend connecting their MIDI devices directly to the computer for firmware updates.

  • What Devices Work in the MRCC USB Host Ports?

    The MRCC’s four USB 2.0 host ports are designed to support USB MIDI Class Compliant Devices. That is, USB MIDI devices that do not require a special driver to function. The USB host ports are designed to work best with USB MIDI controllers.

    The host ports can also accommodate a standard USB keyboard for entering port labels.

    At this time, the USB Host ports do not support a USB hub for expanding the number of ports. We plan to investigate adding hub support. Keep an eye on the MRCC user forum for announcements of firmware updates.

    Check out the MRCC USB Host Port Compatibility Tracker for reported compatibility with specific devices.

    One way to tell if the device is USB MIDI Class compliant or not; if you have to install a driver on Windows or Apple OS to use the device, then it’s probably not class compliant. However, there are exceptions. For instance, some Korg devices, like the nanoKontrol will use a driver that is required to configure the device, but also works fine as a USB MIDI device without the driver.

    If you are having trouble with a device, please check with the vendor of the device to find out if it is supposed to be USB MIDI Class Compliant.

    USB is a complex and timing sensitive interface. Some USB MIDI devices may pose problems for the MRCC USB host ports. Please report your experiences on the MRCC user forum. We will do our best to address compatibility issues, but cannot guarantee success with every device. Using the 5 pin DIN is always a good option if your device has it. Performance is the same whether using 5 pin DIN or USB on MRCC.

  • Can MRCC be Rack Mounted?

    Yes, Rack Ears are available as an accessory. The MRCC is a 2U device and can be mounted in a standard 19″ rack with the optional Rack Ears.

  • How Does the Remote 7 Work?

    The Remote 7 accessory for MRCC extends MIDI ports to where you need them in your studio, up to 50′ away.

    The Remote 7 is connected to MRCC via an Ethernet cable. The cable is connected to MIDI ports in the MRCC and those ports are output to the Remote 7. The RJ45 ports are not Ethernet ports, do not connect Ethernet devices, it may damage the MRCC or your Ethernet device.

    When the Remote 7 is connected to MRCC, the MRCC will detect and enable it.

    Upon initial release of the MRCC, the Remote 7 ports will act as “MIDI thru” for MRCC outputs 1 thru 5. The 3.5MM TRS ports are attached to Remote 7 ports 1 and 2. The 3.5MM port attached to Port 1 is an A type TRS MIDI (the format adopted in the MIDI specification, and used by Korg and others), and the 3.5MM port attached to Port 2 is a B type (as previously used by Arturia and others). Its safe to try both ports to see which works with your MIDI equipment. And both the 5 pin DIN and 3.5MM output attached to it can be used at the same time.

    Our intention is to make the Remote 7 ports individually routable from MRCC and will be seen as 5 additional ports. We plan to enable this in a future firmware update if it tests out well.

  • When Will MRCC Ship?

    We anticipate shipping new orders in late May 2021, after we fulfill our Kickstarter and Backerkit orders.

  • Can MRCC be Updated?

    Yes! Conductive Labs will provide periodic firmware updates to add features or fix issues reported in our MRCC User Forums.

  • SHIPPING

  • What Carriers do you Ship with?

    When shopping on the Conductive Labs website shop, you will see a list of choices for shipping once you put an item in the cart.

    The carrier choices vary with the destination, size of package and cost. We use Easyship.com as our postage provider and they will typically offer the best price for the money, the fastest and the cheapest options.

    We recommend choosing an express carrier such as DHL Express, UPS or FedEx. It costs more, but they will typically facilitate getting through the customs process faster than regular mail (such as HK Post) and with more tracking detail.

  • Will I Have to Pay an Import Tax?

    Unless you are in the United States you will most likely have to pay import tax, duty and or VAT imposed by your government.

    When ordering from conductivelabs.com, in addition to shipping cost, you can see the estimated tax when adding items to the cart.

    Check with your Country’s Customs department website for rules and fees. If your parcel ships by express carrier, you may also be charged an additional fee (around $10 USD) for their handling of the customs processing. We ship from our warehouse partner in Hong Kong.

  • How Long Will it Take to Receive an Item Once an Order is Placed?

    It depends on the delivery method. We recommend choosing express delivery when possible. The actual time it takes for the carrier to get your parcel to customs, and how long customs takes to process it is of course not within our control. Express delivery services such as DHL, UPS and FedEx typically handle customs processing faster than regular mail, such as HK Post. When you place an item in the cart on our shop, you will see an estimated delivery time for the carriers offered.