FAQ

If a product purchased from the Conductive Labs shop is not to your satisfaction, we don’t want you to be stuck with it! You are eligible for a refund on returned items under certain conditions, including;

The item is returned to Conductive Labs within 30 days after delivery.

The item is returned in the original box, with all collaterals and accessories in “as new” (re-sellable) condition. Conductive Labs will inspect the item and reserves the right to deny refund for damaged items.

Shipping, taxes and fees will not be refunded. Only the amount paid to Conductive Labs for the product itself will be refunded.

Return shipping will be at the expense of the purchaser.

Contact Conductive Labs support on the Support page to arrange a return.

Our products are always in demand. If it is expensive to ship the product to us from your location, an option to returning the product is to sell it locally using your preferred resale service. For instance, eBay.com or Reverb.com. This could potentially save money on return shipping depending on where the product is shipped from.

Conductive Labs LLC DMCA Policy and Designated Copyright Agent

CONDUCTIVE LABS LLC respects the intellectual property rights of others. Per the DMCA, CONDUCTIVE LABS LLC will respond expeditiously to claims of copyright infringement on the Site if submitted to CONDUCTIVE LABS LLC’s Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, CONDUCTIVE LABS LLC will take whatever action it deems appropriate within its sole discretion, including removal of the allegedly infringing materials and termination of access for repeat infringers of copyright protected content.

If you believe that your intellectual property rights have been violated by CONDUCTIVE LABS LLC or by a third party who has uploaded materials to our website, please provide the following information to the designated Copyright Agent listed below:

1. 1. A description of the copyrighted work or other intellectual property that you claim has been infringed;
   2. A description of where the material that you claim is infringing is located on the Site;
   3. An address, telephone number, and email address where we can contact you and, if different, an email address where the alleged infringing party, if not CONDUCTIVE LABS LLC, can contact you;
   4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
   5. A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner’s behalf;
   6. Your electronic or physical signature.

CONDUCTIVE LABS LLC may request additional information before removing any allegedly infringing material. In the event CONDUCTIVE LABS LLC removes the allegedly infringing materials, CONDUCTIVE LABS LLC will immediately notify the person responsible for posting such materials that CONDUCTIVE LABS LLC removed or disabled access to the materials. CONDUCTIVE LABS LLC may also provide the responsible person with your email address so that the person may respond to your allegations.

Pursuant to 17 U.S.C. 512(c). CONDUCTIVE LABS LLC designated Copyright Agent is: Darryl McGee

email: support@conductivelabs.com

The Conductive Labs MyBB customer forum was shut down due to an extreme number of bots constantly reading the content. Our web hosting provider saw this as a denial-of-service attack and suspended our service (whether it was really a DDOS attack or just too many AI bots). Besides closing the forum, we started using Cloudflare web proxy and caching to further protect the site and reduce hostile traffic. 

As we were in the process of moving all support activity to Discord, we decided to leave it off for now.

Please join us on Discord; see the Discord page.

You can order from our shop, or from one of these fine retailers.

MRCC – MIDI Router Control Center and accessories:

• Thomann.de (Germany, Worldwide)
• PerfectCircuit.com (Burbank CA, USA)
• ControlVoltage.net (Portland OR, USA)
• Found Sound (Australia)
• Juno.co.uk (London UK)
• Moog Audio (Montreal, Canada)
• SchneidersLaden.de (Berlin Germany)
• SignalSounds.com (Glasgow UK)

The NDLR:

• Amazon.com and Amazon.ca (shipped from USA)
• PerfectCircuit.com (California, USA)
• SchneidersLaden.de (Berlin, Germany)
• Thomann.de (Germany/Europe/Worldwide)
• Juno Records (London, England)
• Signal Sounds (Glasgow, Scotland)
• Control Voltage (Portland, OR USA)
• Found Sound (Australia)
• Moog Audio (Montreal, Canada)

Yes, you can still support the Terrain Synth on Kickstarter. It is still at a substantial discount from the expected street price, until the ship date is announced.

As of October 2026, Terrain Synth is in final assembly. We won’t hazard a ship date just yet. Once the synths (in boxes) start stacking up, we’ll have a solid delivery date and will announce it by Kickstarter update, and other usual places like our Discord forum.

Yes, you can connect 2 MRCC’s together and remotely route outputs!

When 2 MRCC’s are connected, the Y guy lights up in the top right corner of the screens of both MRCCs.

Route MIDI Outputs on the 2nd MRCC by holding the Remote routing button. It is located left of the encoder and marked with the Y guy. Press and hold the Remote routing button on each MRCC to see what remote outputs are routed from the selected Input port.

Save your settings on each MRCC to save the remote routings you created.

MRCC’s are connected using a CAT6a shielded Ethernet cable plugged into the RJ45 on the right side of the MRCC. The best kind of Ethernet cable has metal shrouded connectors that are connected to a drain wire in the cable. We have tested up to 32 feet (10 meters) with a CAT6a cable. You might be able to go longer, maybe up to 50′ with a good cable. A regular CAT5 Ethernet cable should also work for shorter distances, like 6 to 10 feet. 

The MRCC to MRCC electrical connection is not MIDI or Ethernet, it’s MIDI over a high-speed CAN Bus interface. The MRCC to MRCC cable does not factor into the MIDI spec cable length limit of 50 feet. Therefore, you can still use long MIDI cables on each MRCC. 

Yes, Rack Ears are available as an accessory. The MRCC is a 2U device and can be mounted in a standard 19″ rack with the optional 2U Rack Ears.

The rack ears replace the existing desktop side panels. You will need a 2.5MM hex head driver to remove the screws.

Remove the 4 screws from each desktop side panel and remove the panels.

Hold the right-side rack ear, the large one with a big hole, so the connectors on the MRCC align with the holes in the rack ear. Then start threading the 4 screws by hand before tightening. The screws should be snug but be careful not to over-tighten them as not to strip the holes in the enclosure.

Install the left side rack ear, then mount it in your rack!

Yes! Conductive Labs provides periodic firmware updates to add features or fix issues reported at our MRCC Discord Forums.

Links to the latest firmware updates and instruction can be found on the Downloads page.

Yes, but there were some limitations prior to firmware version 1.0.051 (March 2022). Check for the latest firmware updates on the Downloads page.

Before version 1.0.051:

MRCC could route SysEx (MIDI System Exclusive messages) from any MRCC input to outputs 1 through 6 (5 pin DINs). Outputs 7 through 12 did not support SysEx.

The Remote 7 would only route SysEx when configured as MIDI thru for outputs 1 thru 5.

As of firmware version 1.0.051 (March 2022), SysEx is passed on all MRCC DIN and TRS outputs, and Remote 7 outputs. Passing SysEx between two MRCCs connected with an Ethernet cable is not currently possible.

Most vendors recommend connecting their MIDI devices directly to the computer for firmware updates (for USB devices) or use the MIDI ports on your audio interface which do not do any special processing of the MIDI data.

The Remote 7 accessory for MRCC extends MIDI ports to where you need them in your studio, up to 50′ away, and adds 5 additional, routable MIDI outputs!

The Remote 7 is connected to MRCC via an Ethernet cable. The cable is connected to MIDI outputs in the MRCC and those ports are connected to the Remote 7. The RJ45 ports are not Ethernet ports, do not connect Ethernet devices, it may damage the MRCC or your Ethernet device.

When the Remote 7 is connected to MRCC, the MRCC will detect and enable it after a power cycle.

The 3.5MM TRS ports are attached to Remote 7 ports 1 and 2. The 3.5MM port attached to Port 1 is an A type TRS MIDI (the format adopted in the MIDI specification, and used by Korg and others), and the 3.5MM port attached to Port 2 is a B type (as previously used by Arturia and others). It is safe to try both ports to see which works with your MIDI equipment. And both the 5 pin DIN and 3.5MM output attached to it can be used at the same time.

Upon initial release of the MRCC, the Remote 7 ports acted as “MIDI thru” for MRCC outputs 1 thru 5. As of firmware version 1.1.020, the Remote 7 can be configured as five additional individually routable ports configurable on Settings page 2. In the “Remote 1-5” mode, use the Remote button (marked with the Y guy to the left of the MRCC’s encoder). While holding that button down, select the output 1 thru 5 to route them. The LED for that outputs turns yellow. Hold the Remote button to see what Remote 7 outputs are routed.

Check our shop for inventory, or check with one of our select retailers.

The MRCC USB Host Ports are USB 2.0 specification compliant. These ports have over-current sensing protection circuits, which when tripped will remove power from the USB device that is connected to MRCC. When this happens the LED indicator next to that USB port turns an amber color (instead of green). This protects MRCC from being damaged by faulty USB devices.

Over-current protect can happen with USB devices that require an external power supply but do not have the power connected, or it is drawing more current on power-up than what the USB 2.0 specification allows.

If your device is triggering USB Host Port over-current protection:

1. 1. First turn off MRCC with the power switch. This resets the power protection circuit.
   2. Try using the external power source with your device and turn it on before switching MRCC back on.
   3. Turn on MRCC. A good USB connection will be indicated by a Green LED indicator next to the MRCC USB Host Port.

The MRCC’s four USB 2.0 host ports are designed to support USB MIDI Class Compliant Devices. That is, USB MIDI devices that do not require a special driver to function. The USB host ports are designed to work best with USB MIDI controllers.

The host ports can also accommodate a standard USB keyboard for entering port labels.

At this time, the USB Host ports do not support a USB hub for expanding the number of ports. We plan to investigate adding hub support. Keep an eye on the MRCC user forum for announcements of firmware updates.

Check out the MRCC USB Host Port Compatibility Tracker for reported compatibility with specific devices.

One way to tell if the device is USB MIDI Class compliant or not; if you have to install a driver on Windows or Apple OS to use the device, then it’s probably not class compliant. However, there are exceptions. For instance, some Korg devices, like the nanoKontrol will use a driver that is required to configure the device, but also works fine as a USB MIDI device without the driver. Many Roland devices come configured to require a driver, but can be re-configured to be USB class compliant instead.

If you are having trouble with a device, please check with the vendor of the device to find out if it is supposed to be USB MIDI Class Compliant.

USB is a complex and timing sensitive interface. Some USB MIDI devices may pose problems for the MRCC USB host ports. Please report your experiences on our Discord server. We will do our best to address compatibility issues, but cannot guarantee success with every device. Using the 5 pin DIN is always a good option if your device has it. Performance is the same whether using 5 pin DIN or USB on MRCC.

When sending “large” MIDI SysEx (System Exclusive) messages over USB to 5 pin DIN ports, some throttling by the sending software is required. Otherwise, USB data rates will quickly overflow the MRCC’s buffers since the data is coming into the MRCC much faster than it can be sent on 5 pin DIN ports. Over 5K bytes would be considered “large”.

To ensure reliable SysEx transfers, make sure the software sending SysEx messages has some delay between buffers. Also make sure buffer sizes are set to what is specified by the gear maker that is receiving the SysEx messages.

For example, using the venerable MIDI OX, open the SysEx configure window:

• Click View -> SysEx…
• In the SysEx window, click SysEx -> Configure…
• Uncheck “Auto-adjust Buffer Delays if necessary”.
• Set “Delay Between Buffers:” to 100 Milliseconds.

It depends on the method used by the patch editor or configuration program to detect and connect to the MIDI device. The USB Host Ports on MRCC are not a USB hub connected to your computer. When using the USB Host Ports, the MRCC is hosting the USB devices, so your computer will only see its MIDI data from MRCC. That is, your computer will only see the 12 MIDI ports on the MRCC’s PC port connection.

Some programs have you select a MIDI port and channel to find the device, and these typically work with the MRCC’s USB host since it’s just a matter of routing the MIDI messages between the device and the PC running the software.

A configuration program that looks for the USB MIDI device in the computer’s enumerated USB device list will not see the device if the device is not connected to the computer’s USB port.

If the MIDI device’s configuration program requires the device to be connected directly to the computer, you could possibly connect the controller to your PC with its USB connection and connect the device to MRCC with a 5 pin DIN or 3.5MM TRS MIDI connection.

Please check with the vendor of the MIDI device for its requirements. It would be very helpful to report your findings on the MRCC support forum on Discord so we can update our compatibility list for the benefit of our community.

Maybe… MRCC’s USB host ports are USB 2.0 standard “high speed” ports, supporting 5V, 500mA power. USB C is a super set of prior USB versions which could require more power than USB 2.0 ports offer.

A USB C data connection can be USB 2.0 or USB 3.0, 3.1 or 3.2, etc. The data connection is typically backwards compatible with earlier USB data standards. However, a USB C device may require a USB-PD (Power Delivery) power supply. Which means the device power is negotiated with the USB-PD power supply. MRCC USB 2.0 host ports will not provide power to a device that requires a USP-PD power supply or has a power requirement higher than USB 2.0’s 5V, 500mA. We made MRCC with a separate USB C port for power to avoid this issue, so you can power the MRCC separately from the data connection. If your device has a separate power supply input, that may be required for use with MRCC USB Host ports.

If the device is USB MIDI class compliant, and it has a USB C connector but only requires USB 2.0 specification power, then it should work. Check with the vendor of your MIDI device if you are not sure.

Check out the MRCC USB Host Port Compatibility Trackerfor reported compatibility with specific devices. An example of two notable devices that will not work with MRCC USB host power are the Novation Base Station 2, which has a high USB inrush current that trips the MRCC USB host over-current protection. And the Arturia Keystep Pro, which needs more power than MRCC USB host ports can provide so you need to use its external power supply.

Yes, MRCC automatically routes MIDI clock from any input to any routed output, or multiple outputs.

When you don’t want the MIDI clock to route, such as when there is more than one clock, it’s easy to set up a clock filter. Just toggle the Clock filter (red clock icon below):

When using the MRCC MIDI clock, you choose which outputs to send the clock to while on the Extras -> MRCC Clock menu page. Press the output button for each output to send clock to, the LED will light red. When the MRCC clock is running, the input LEDs will blink in time with the BPM while on the Clock menu page.

The MRCC MIDI Clock can also be sent to a CV clock output (3.5MM jack). This is useful for syncing MIDI devices with modular or semi-modular synths. The CV clock out supports 5V and 12V outputs. It can be configured for 1, 2, 4 and 24 PPQ. The MRCC cannot send an external clock source to the CV clock out.

Yes! Conductive Labs has updated The NDLR firmware many times since its introduction in 2018. The latest released firmware can be found on the Downloads page, along with the instructions for updating.

Currently shipping The NDLR Rev2 do not come with the latest firmware installed. Please use the Downloads page to locate the latest firmware. It has some great new features!

As of October 2026, there is inventory of The NDLR Rev2! Check our shop or one of our retailers. Do it now.

There have been three notable changes to The NDLR hardware since it was released in 2018.

The first release of The NDLRs had smooth turning (non-detended) encoders. There was a limited number of units made with a blue faceplate available to our Kickstarter backers. The majority had a black faceplate.

The second change was NDLRs with detented (clicky) encoders, and lower pressure chord buttons to reduce the clickiness of button presses.

The third change is the currently shipping as of October 2023 Revision 2 The NDLR. It is easily identifiable by its red powder coated base, vs the gray/blue base of the original. The NDLR Rev2 also has a soft-power button on the back that the original did not have. Currently shipping NDLRs have white on red silkscreen user interface on black powder coated faceplate (going all in on the Kraftwerk inspired theme). 

The NDLR Rev2 uses a different, more powerful processor, and therefore different firmware than the original. 

Check the Downloads page for the latest firmware. Especially for the Rev2 NDLR which has had some significant features added that do not come installed on shipping units.

The MRCC 880 does not provide a MIDI clock, but it will route whatever clock is provided on one of the MIDI inputs to any routed outputs.

No, we have discontinued the MRCC 880. We intend to replace it with a new design and some substantial enhancements, such as USB host ports for your USB only MIDI gear. We do not currently have an ETA for when it will be available. Sign up for our newsletter on the Subscribe page.

MRCC 880, as with all MIDI routers that must process incoming MIDI data, will add a negligible amount of latency. Typically, 1-3ms, depending on the MIDI message. 1ms is the theoretical minimum delay possible when sending to a MIDI 5 pin DIN port at 31,250bps.

Latency and jitter when using USB MIDI on the Windows OS will be typical compared to any other USB MIDI router. That is, acceptable for most use cases. If you require extremely tight MIDI timing for professional audio or movie production when using a DAW with Windows OS, you will need to circumvent the latency introduced by the OS and the DAW itself. This can be done with a clocking device that uses an audio “click track” and a plugin to get around the latency and jitter caused by the computer. One such device is the ER-M MultiClock, but there may be alternatives, do your research.

It would be abnormal to find that adding MRCC 880 is causing much more latency than any other USB MIDI interface. Please contact our customer support team for help in resolving the issue if you experience an issue. A common cause of high latency is a MIDI feedback loop. It’s also helpful to eliminate all but one clock source.

CONDUCTIVE LABS LLC (“we” and “us”) is the operator of (CONDUCTIVELABS.COM) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer. However, depending on the carrier selected and Country the item is shipping to, the carrier may charge additional fees for Customs processing.

In certain cases, Conductive Labs may change the selected shipping carrier. For instance, when an item is shipping from a different geography than the Shop is setup to recognize. Or when the destination address is rejected by the selected carrier. Conductive Labs will make an effort to select an alternative carrier with equivalent estimated delivery time or better. Conductive Labs may need to split up shipments of items when they are shipping from different warehouse locations. In any of these situations, we will not charge an extra fee beyond what was originally paid.

3. Returns

3.1 Return Due To Change Of Mind

CONDUCTIVE LABS LLC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days after delivery and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed via your method of payment. We will notify you once this has been completed through email.

(CONDUCTIVE LABS LLC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

CONDUCTIVE LABS LLC will happily honor any valid warranty claims, provided a claim is submitted within warranty period and with proof of purchase. Only return an item after receiving the authorization, and correct return address from our Customer support team.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. In some cases, for USA domestic returns we will provide a return shipping label.

Upon return receipt of items for warranty claim, you can expect CONDUCTIVE LABS LLC to process your warranty claim within 7 days.

Once warranty claim is confirmed, we will repair or replace the item at our discretion, and it will be sent to you.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days depending on the choice of carrier and where the item ships from.

Products ship from Beaverton, Oregon USA. 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

The time it takes for the parcel to arrive is also affected by your countries Customs department. Some will only release the product once tax, VAT or fees are paid. They will typically contact you for this, so be sure to include valid contact information and keep a lookout for notices.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

Our shop uses PayPal payments. PayPal will use your address on file if you have a PayPal account, otherwise they will collect your address for the order. PayPal rules prevent us changing the address once the order is placed. Be sure to check your address in PayPal before completing the order.

4.5 P.O. Box Shipping

CONDUCTIVE LABS LLC will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations. You will see the available shipping options at checkout.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Our shop will show when an item is available for back order, otherwise it will not be orderable when out of stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Domestic Sales Tax

Sales Tax, if any, will be shown at checkout.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Conductive Labs at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind after placing your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Please note that cancelling an order is not free to Conductive Labs, we pay PayPal fees regardless of whether the order has been cancelled or not. Please be sure you want to order from us before completing the order. Thank you for your consideration.

9. Insurance

Parcels are typically not insured for loss and damage. However, most express carriers offer a certain default insurance value (e.g. $100 USD).

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at the Conductive Labs contact page.

Overview of Policy for Orders Made at Conductive Labs’ Shop

Our refund and returns policy lasts 30 days. If more than 30 days have passed since delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, with all accessories and documentation, and in the original packaging.

To complete your return, we may require a receipt or proof of purchase.

Before returning your item, first contact our customer support on the Support page to make arrangements and get the return address.

Return shipping is at the expense of the customer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Refunds can only be made for orders that originated at the Conductive Labs shop. If the item was purchased at retail, please contact the shop where the product was purchased.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. PayPal typically processes PayPal payments immediately, but credit cards can take up to a week to process.

Only the purchase price of the product will be refunded. Shipping fees will not be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your PayPal account or bank account again.

Then contact PayPal or your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through the Support page.

Exchanges

We only replace items if they are determined by our customer support to be defective. If you need an exchange for the same item, contact us through the Support page.

For orders made at our shop and shipping domestically in the USA, we may offer a return shipping label if the return is covered by warranty. 

Shipping returns

Depending on the region the product is being shipped from, we may use a different return address which will be provided by customer support.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us on the Support page for questions related to refunds and returns.

When you place an order on Conductivelabs.com Shop, there is a short window where you can cancel it. We can typically cancel an order before it has been delivered to the carrier.

When an order is refunded, Conductive Labs will not be refunded the PayPal fees, so please be sure you really want to place an order. We appreciate your consideration. Use the Contact form to contact us if you have any questions.

Yes, but it will severely limit your choices for carrier and might cost more and take longer to deliver than a non-PO Box address.

Generally, orders made on conductivelabs.com shop do not require signature for delivery, we do not request it but it depends on the carrier. Express carriers may require signature when the order is of a certain value. While carriers that pass the parcel to the local postal service will typically not require signature.

Some carriers will give you the option of opting out of requiring a signature.

Due to the unpredictable signature enforcement, we highly recommend shipping the product to an address where someone will be available to sign, or immediately retrieve the parcel. Don’t fall victim to porch pirates!

Conductive Labs reserves the right to charge for re-shipping a product when an item has been returned due to a carrier being unable to deliver it. Please keep a close eye on tracking.

It depends on the delivery method.

For USA domestic shipments, we typically use USPS and delivery is normally 2-5 business days from the time we hand it off to the post office.

For International orders we recommend choosing express delivery when possible. The actual time it takes for the carrier to get your parcel to the destination country, and how long customs takes to process it, is of course not within our control. Express delivery services such as DHL, UPS and FedEx typically handle customs processing faster than regular mail, such as USPS. When you place an item in the cart on our shop, you will see an estimated delivery time for the carriers offered.

If you have a special delivery request, please use the Support page to let us know before ordering. Once ordered, we typically deliver it to the carrier quickly.

When shopping on the Conductive Labs website shop, you will see a list of choices for shipping carrier once you put an item in the cart. Entering your shipping location with a postal code will provide a more accurate cost estimate. The final options will be shown during checkout using your complete address as supplied by PayPal.

The carrier choices vary with the destination, size of package and cost. We use Easyship.com as our postage provider and they will typically offer the best price for the money, the fastest and the cheapest options.

We recommend choosing an express carrier for international orders, such as UPS or FedEx (whichever is cheaper). USPS has also been reliable but does not offer the same detailed level of tracking or delivery options.

Unless you are in the United States you will most likely have to pay import tax, duty and/or VAT imposed by your government.

When ordering from conductivelabs.com, in addition to shipping cost, you can see the estimated tax once an item is added to the cart.

The importer (customer) is responsible for paying the import tax/VAT and other fees associated with importing a product ordered on conductivelabs.com, and Conductive Labs will never be responsible for your country’s taxes, including for cases of replacing a defective product. Most countries customs departments offer a process for exchanging hardware, and you will need to understand that process in order to avoid additional taxes if the situation arises. Let us know if there is something you need us to provide in order to complete the process.

Check with your Country’s Customs department website for rules and fees. If your parcel ships by express carrier, some also charged an additional fee (around $10 USD) for their handling of the customs processing.

We ship from Beaverton, Oregon USA. The MRCC, XpandR and Remote 7, and The NDLR Rev2 are assembled in Vietnam. The MRCC 2U Rack Ears are made in China, as is the Ethernet cable that is included with the MRCC Remote 7.