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Issues with Paint Coming off the ndlr
#1
My Ndlr is a couple of weeks old... the label  at the bottom is flaking off just below the PAD, DONE 1 MOTIF 2 Buttons.    It has only been lightly used the rest of the paint is fine.  Can I do anything about this?
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#2
We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.
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#3
(01-14-2020, 11:30 AM)Darryl Wrote: We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.
Thanks.. sending an email ... appreciated.
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#4
(01-14-2020, 11:30 AM)Darryl Wrote: We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.

Ah, good to know. I'd just sent you a direct email and some pictures then came here to see if it had happened to anyone else.
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#5
(01-23-2020, 11:47 AM)Sotoyoto Wrote:
(01-14-2020, 11:30 AM)Darryl Wrote: We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.

Ah, good to know. I'd just sent you a direct email and some pictures then came here to see if it had happened to anyone else.
We've had a few of these now. We think the silk screener didn't properly cure the ink on some pieces. We had no reports of this problem until we shipped almost 600 units from this latest batch. So we believe its a small number that only happened on later faceplate deliveries. In any case, we are thinking we'll have our manufacturing rep make a faceplate kit to fix the units with bad ink. We meet with him Monday to discuss.

Apologies to those that received units with sticky ink, its very disappointing to see our work fail like this. Also, that ink is expensive, we exported it from the US and its a shame to not use it properly.
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