01-14-2020, 11:27 AM
My Ndlr is a couple of weeks old... the label at the bottom is flaking off just below the PAD, DONE 1 MOTIF 2 Buttons. It has only been lightly used the rest of the paint is fine. Can I do anything about this?
(01-14-2020, 11:30 AM)Darryl Wrote: [ -> ]We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.Thanks.. sending an email ... appreciated.
(01-14-2020, 11:30 AM)Darryl Wrote: [ -> ]We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.
(01-23-2020, 11:47 AM)Sotoyoto Wrote: [ -> ]We've had a few of these now. We think the silk screener didn't properly cure the ink on some pieces. We had no reports of this problem until we shipped almost 600 units from this latest batch. So we believe its a small number that only happened on later faceplate deliveries. In any case, we are thinking we'll have our manufacturing rep make a faceplate kit to fix the units with bad ink. We meet with him Monday to discuss.(01-14-2020, 11:30 AM)Darryl Wrote: [ -> ]We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.
Ah, good to know. I'd just sent you a direct email and some pictures then came here to see if it had happened to anyone else.
(01-14-2020, 11:30 AM)Darryl Wrote: [ -> ]We think some of the faceplates did not get their silk screen ink cured properly. We've had a few reports about it now. Send us an email at support@conductivelabs.com and we'll figure out the best way to fix it.
(02-11-2021, 12:55 PM)Darryl Wrote: [ -> ]Hi Zoltan, I think Jesse has gotten back to you, we're sending another faceplate out. From the looks of the pictures this isn't the same issue as before. This is just the ink wearing or staining. That ink looks great, just isn't tough enough for constant rubbing. We've switched to a new ink on the last couple of thousand units. Hopefully it will wear better.I have the issue as well - tho not needing to replace. If it would help to provide SN info and pics - happy to do so