04-28-2025, 08:08 AM
So the button caps snap onto some square topped tactile switches inside the device, if they all 3 came off, it was probably that the circuit board got pushed to one side enough to pop them off. It sounds to me like it was probably the result of a rather hard bump during shipping. We've taken steps to prevent this from happening, but it could still occur. Go ahead and send me an email at support@conductivelabs.con and we can discuss what to do to get it sorted out. It may be we can just open it up together over a video call and get it fixed.