04-12-2024, 10:11 PM
Hey Dennis, sorry for the delay. We were able to recreate the issue consistently when providing external clock to the KB37, but from looking around on the internet it seems like the KS37 tends to lock up from time to time, so I'm thinking that is probably the issue here.
https://www.google.com/search?sca_esv=66...2&dpr=3.13
I think when it crashes it's causing the MRCC to crash as well in this case. I don't think there is anything we can do firmware wise to solve the issue, but maybe Arturia can be asked about it? Have you reached out to them at all?
I think the reason this hasn't happened for us before this is because we're always sending clock from the Keystep and not the other way around.
https://www.google.com/search?sca_esv=66...2&dpr=3.13
I think when it crashes it's causing the MRCC to crash as well in this case. I don't think there is anything we can do firmware wise to solve the issue, but maybe Arturia can be asked about it? Have you reached out to them at all?
I think the reason this hasn't happened for us before this is because we're always sending clock from the Keystep and not the other way around.