03-13-2021, 06:09 PM
(07-05-2020, 06:10 PM)Hi Jesse.Im thknking in buy a 2nd hand one that was on kickstarter campaingn.does they have the same issue?is there a serial num that i can see dont have that problem?thxJesse Johannesen Wrote: Hi Jose. Jesse here with Conductive Labs support team here, I can tell you what's going on with that. The first version of the NDLR had free-spinning encoders, without detents, and as some of the parameters only have a few possible settings it it was difficult to dial in these settings using the knobs with any degree of accuracy, as in it was common to try to get the second menu item and overshoot to the third, or bump a knob and have it go off the desired setting, for instance. The solution was to lower the resolution of the encoders so that you had to turn them further to change these settings. Later we elected to replace the encoders with detented encoders which stopped many of these issues for new customers, but since not all the NDLRs have them it's a necessary evil that now some menus take more than one click to get around.
We acknowledge that it's a little annoying and we're sorry. Next time I talk to Steve I'll run it by him again and see if there's anything to be done.
Thanks so much,
Jesse Johannesen