Import fee warning!!!

[Darryl]

Yes, the government loves their taxes. Really sorry about that, I think Spain has higher tax than some other EU Countries. It feels unfair, but I guess we can only vote for what we want, and hope to benefit from the tax money we pay. It is also unfair to the makers selling product from outside the EU because we could sell more NDLRs in Europe if the import tax was not so high. Its protectionism, they don't want you to buy our stuff.
In the future we will look at providing our products through retail channels, we are starting to experiment with it in the USA, but its time consuming and we are not yet big enough to hire someone to own it. We have to focus on making more products to get big enough to get help for things like marketing and retail sales. Someday soon we hope.

Hi. I bought my NDLR unit just days ago also from Spain and had the very same experience. I end up paying 136 € more, which I detail below.

Spain has a 21% VAT tax, which is a thing, but not the highest in EU. That's ~69 €. There's some other customs tax for +17 €. Total, 86 euros in customs. However what increases the price unexpectedly is the delivery agency (in my case DHL) which charged +50,11€  for customs formalities, that is, an administrative fee, not a government tax. IMO this is a total scam and an abuse of power (you have no chance to negotiate it or can't really do anything if you want your delivery). Just pay or give up.

My suggestion for Conductive Labs would be to check if is there any another post service in Europe that does not charge so much for this basic procedure. I already have my NDLR, but I'm sure many other users could get benefit of it

Edit: worths mention that, apart of the mentioned fee, DHL worked out very well, and the delivery was really fast. I was expecting a longer delivery time for something traveling from HK

Wow, I am truly sorry about that big fee from DHL. We did not know it was so much. I don't know if there are other reasonable alternatives to DHL. We had complaints about FedEx fees when we were using them. The lowest cost would probably be with HK Post, but its takes much longer to arrive. We tried other low cost carriers, but there were customs problems, lost packages, and they were slow (WNDirect, Aramex). These cheaper shippers do not handle the last mile to the customer, they give the parcel to the local post office for final delivery. This makes it difficult to track and you have to deal directly with customs to pay before it will be delivered. 

In the future, we plan to move NDLR sales to our own ecommerce store where the customer will get to choose the preferred shipping method, and can pre-pay duty and VAT. Its always best to know the total cost upfront, and Indiegogo isn't a great "store" for that reason.