(01-26-2020, 07:58 PM)Darryl Wrote: Yes, the government loves their taxes. Really sorry about that, I think Spain has higher tax than some other EU Countries. It feels unfair, but I guess we can only vote for what we want, and hope to benefit from the tax money we pay. It is also unfair to the makers selling product from outside the EU because we could sell more NDLRs in Europe if the import tax was not so high. Its protectionism, they don't want you to buy our stuff.
In the future we will look at providing our products through retail channels, we are starting to experiment with it in the USA, but its time consuming and we are not yet big enough to hire someone to own it. We have to focus on making more products to get big enough to get help for things like marketing and retail sales. Someday soon we hope.
Hi. I bought my NDLR unit just days ago also from Spain and had the very same experience. I end up paying 136 € more, which I detail below.
Spain has a 21% VAT tax, which is a thing, but not the highest in EU. That's ~69 €. There's some other customs tax for +17 €. Total, 86 euros in customs. However what increases the price unexpectedly is the delivery agency (in my case DHL) which charged +50,11€ for customs formalities, that is, an administrative fee, not a government tax. IMO this is a total scam and an abuse of power (you have no chance to negotiate it or can't really do anything if you want your delivery). Just pay or give up.
My suggestion for Conductive Labs would be to check if is there any another post service in Europe that does not charge so much for this basic procedure. I already have my NDLR, but I'm sure many other users could get benefit of it
Edit: worths mention that, apart of the mentioned fee, DHL worked out very well, and the delivery was really fast. I was expecting a longer delivery time for something traveling from HK