02-04-2020, 02:58 AM
Hi Darryl - an update. It's incredibly hard to follow up on a shipment with DHL. Customer Service is another name for a department that simply gives you other departments to call, invariably the wrong ones. After 5 calls I reached the DHL Customer Accounts department who confirmed that the surcharges are due to a discrepancy in the shipper's declared value and the amount paid to Indiegogo. On pressing for the actual numbers, it seems that this may be due solely to currency exchange variations, and the difference is only a few GBP (all dealings with Indiegogo are in USD, but all UK customs valuations are in GBP). The adviser I eventually spoke to has opened an enquiry into the surcharge and I am promised they will get back to me in 3-5 working days. Watch this space!