03-21-2025, 11:54 AM
Hi all,
I've checked the forum for anything on this but everyone here at least seems to be able to get their NDLR to be "seen" by their computer (if they're using one). However in my case.....
My new NDLR (v2, red case) powers up over USB, DIN MIDI connections seem to work properly (i.e. will drive external HW synths), but USB communication does not work at all:
NDLR is not recognized in DAW (Ableton Live)
USB connection is not recognized by computer (tried 2 Mac M2s, iPad, tried multiple USB cables, with and without powered hubs), despite drawing power from the USB connection.
Couple of red flags that might indicate a faulty unit (vs user error):
1. Initial power up showed a "hardware test" screen (unexpected, no mention of that in the quick start guide). I was able to figure out that I needed to actuate all the controls to get it to proceed, which it did. Anyone else seen that?
3. F/W version shows v3.1.025 - I can't find mention of a v3 online, latest I can see at Conductive Labs' page is v2.
4. Serial number on packaging and case shows as 020-0873-2308, but on the unit's display is listed as "000-0000-0000"
So maybe this unit has been unpacked before, monkeyed with, and replaced in a non-working state?
What else can I try before I return this to the shop?
Any help is welcome.
Rob
I've checked the forum for anything on this but everyone here at least seems to be able to get their NDLR to be "seen" by their computer (if they're using one). However in my case.....
My new NDLR (v2, red case) powers up over USB, DIN MIDI connections seem to work properly (i.e. will drive external HW synths), but USB communication does not work at all:
NDLR is not recognized in DAW (Ableton Live)
USB connection is not recognized by computer (tried 2 Mac M2s, iPad, tried multiple USB cables, with and without powered hubs), despite drawing power from the USB connection.
Couple of red flags that might indicate a faulty unit (vs user error):
1. Initial power up showed a "hardware test" screen (unexpected, no mention of that in the quick start guide). I was able to figure out that I needed to actuate all the controls to get it to proceed, which it did. Anyone else seen that?
3. F/W version shows v3.1.025 - I can't find mention of a v3 online, latest I can see at Conductive Labs' page is v2.
4. Serial number on packaging and case shows as 020-0873-2308, but on the unit's display is listed as "000-0000-0000"
So maybe this unit has been unpacked before, monkeyed with, and replaced in a non-working state?
What else can I try before I return this to the shop?
Any help is welcome.
Rob