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+--- Thread: Just got it! But Drone encoder is broken :( (/showthread.php?tid=719)
Just got it! But Drone encoder is broken :( - asteralesmusic - 12-10-2019
Just got the NDLR and am learning the ropes, however have an issue with Encoder 3. It responds to a press, but will not change values when turned. I've power cycled and updated the firmware - the first time I updated it appeared to resolve the issue but it quickly returned and hasn't gone away. Big bummer. Seems like exactly what I am looking for to drive my synth rig so don't want to refund/send back but also don't want to wait for weeks to get going. Not sure I've seen anything similar so definitely feel a little deflated at the moment. Any suggestions? Thanks!
RE: Just got it! But Drone encoder is broken :( - asteralesmusic - 12-11-2019
Just did the 1.1.063 fw update. The rotary selection is still not working although it will sometimes let me change between the current Midi channel (1) USB4 and Midi A, nothing else. Still unable to select position, notes, or trigger or anything else that requires turning the encoder to select (mod matrix source 2,4,6, and 8 for example). Anyone else have this issue??
RE: Just got it! But Drone encoder is broken :( - Darryl - 12-11-2019
We got your email, we'll respond. Its a hardware issue, probably a bad solder joint on that encoder. We've had 4 of those so far.
RE: Just got it! But Drone encoder is broken :( - asteralesmusic - 12-16-2019
(12-11-2019, 04:32 PM)Darryl Wrote: We got your email, we'll respond. Its a hardware issue, probably a bad solder joint on that encoder. We've had 4 of those so far.
Thank you Darryl! I appreciate the quick response and resolution!
RE: Just got it! But Drone encoder is broken :( - asteralesmusic - 12-18-2019
Got the replacement - so FAST, thank you!!! Have it connected and driving 4 hardware synths, and as soon as I start dialing in the right patches this is going to be ah-mazing!
RE: Just got it! But Drone encoder is broken :( - Darryl - 12-19-2019
(12-18-2019, 07:24 AM)asteralesmusic Wrote: Got the replacement - so FAST, thank you!!! Have it connected and driving 4 hardware synths, and as soon as I start dialing in the right patches this is going to be ah-mazing!Great! Thanks for your patience as we worked it out.